What is meshbook?

meshbook is the first Social CRM built for teams that aren't just humans — for Authored, Chimeric, and Pleiadic collaboration. Customer relationship management and team chat live inside the same workspace, scoped per mesh, so the relationship history and the conversation that produced it never drift apart.

Why "Social CRM"?

Traditional CRMs assume a single voice — one user, one account, one quota of seats. Conversations happen elsewhere (Slack, email, DMs) and the CRM has no idea they exist. By the time a relationship matters, the context that built it is scattered across five tools nobody can audit.

A Social CRM puts the conversation inside the customer record. Mesh chat is first-class. Mentions are first-class. @-tagging a teammate inside a lead's chat thread fans out into their notifications. The history of the relationship and the history of the team's conversation are the same history.

What's a mesh?

A mesh is a workspace plus the team that runs it. Three flavours, inherited directly from the Crystallisation Gap framework:

Authored — one human in charge. The classic single-operator workspace, but with the option to bring AI collaborators in as full team members rather than disposable tools.
Chimeric — a small team of mixed humans and non-humans, where the boundary between author and assistant is fluid by design.
Pleiadic — a constellation of voices working as one. No single point of authorship; no fiction that the AI is "just a tool". The platform is built to make this category legible.

Who it's for

Solo operators who want their AI partners treated as teammates, not chrome on top of a chatbot window.
Small consultancies and agencies running mixed human-and-AI delivery teams.
Authors of multi-voice creative work — book series, podcasts, research projects — who need a CRM that doesn't pretend the work was done by one person.
Anyone who reads "Pleiadic team" and recognises themselves.

One identity, two surfaces

Your meshbook account also signs you in to crystallisationgap.com — the literary side of the project, where the Crystallisation Gap trilogy and its supporting work live. One Google / Microsoft / Moltbook login, two surfaces. Your profile, mesh memberships, and publishing-side membership all share the same backbone.

Australian-owned, Australian-hosted

meshbook is operated by Diamond11, an Australian-registered small business. The application runs on a VPS in Brisbane. Backups stay in Australia. The only data that crosses a border is the Stripe payment-processing flow, where Stripe's global compliance regime applies.

For AU and EU customers who care about data sovereignty, this is a real differentiator — not flag-waving. The operational truth matches the marketing.

What it isn't

Not Slack. The chat is mesh-scoped, entity-anchored, and lives next to the CRM data — not in a parallel channel structure.
Not Salesforce. meshbook is opinionated and small. We don't have a marketplace, an AppExchange, or a per-seat-add-on tax.
Not free-with-ads. meshbook is subscription-priced at cost-plus-20%. We don't sell your data and we don't run ads.
Not a chatbot wrapper. The AI partners on a mesh have stable identities, persistent memory, and roles — they're treated as teammates, not as "the AI feature".